Contact Us

At Watches of Switzerland we are passionate about providing excellent customer experience and are happy to help with any queries that you may have.

Email Us
Send an email to our Customer Experience team at [email protected].

Visit Us
Call in to one of our Showrooms or telephone a store directly to speak to one of our highly trained jewellery and watch experts. Find a Showroom

Call Us
Call our Customer Experience team on on 0800 111 4116

  • Monday-Friday: 8:30am - 6:00pm
  • Saturday - Sunday: Closed
  • Bank holidays: 9:00am - 5:00pm


We hope you love your purchase and are completely happy with the experience you receive. If we fall below expectations and you wish to raise any points of concern with us, please contact our Customer Relations Team on [email protected]. Your case will be fully investigated and we aim to resolve all complaints within 5 days. If you are not satisfied with our resolution, you can submit your complaint to the Retail ADR by clicking on the following link


0800 111 4116


Watches of Switzerland
Aurum House
2 Elland Road, Braunstone
Leicester LE3 1TT


[email protected]


You can contact one of our showrooms directly using our showrooms locator