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Contact Us
At Watches of Switzerland we are passionate about providing excellent client experience and are happy to help with any queries that you may have.
Order Related & General Enquiries
For order related and general enquiries, our client support team can be contacted by the below methods.
For order related and general enquiries, our client support team can be contacted by the below methods.
Live Help Service
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.
Live Chat hours are: 9:00am - 6:00pm, 7 days a week.*
*Subject to team member availability.
Phone
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General Feedback
If you would like to provide us with general feedback in relation to a recent visit to one of our showroom’s, please email client.experience@thewosgroup.com. For any feedback or queries relating to an online order or experience, please email enquiries@watches-of-switzerland.co.uk.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.
Complaints Policy
For any complaints regarding your experience with us, please refer to our Complaints Policy page for full details on how to proceed.
Press & Media Enquiries
Click here for press & media enquiries.
