Concierge Service

VIP concierge is our unique service offered to clients who spend over £5000 online on a single watch.

Shortly after you place your order, your dedicated personal concierge will contact you to ensure your experience is second to none.

As part of our concierge service you will be offered:

  • Premium delivery options to suit you*
  • Priority appointments for bracelet adjustments, if required.
  • Demonstration of how to use and care for your watch.
  • Priority access to an instore Luxury Brand ambassador.
  • Exclusive access to VIP brand events, product updates and promotions.

Concierge Terms & Conditions*

  • Aurum concierge is a premium service available on qualifying orders only.
  • Premium delivery options will be offered on special orders that don't automatically qualify for next day delivery.
  • Though all reasonable requests will be considered, services referenced will be subject to availability and location.